Malta

Accessibility Measures (European Accessibility Act) Regulations, 2022, Malta’s digital accessibility regulation, is governed by the Commission for the Rights of Persons with Disability.

What it includes

• Consumer computer hardware systems: Encompasses general-purpose hardware used by consumers
• Self-service terminals: Covers payment terminals, automated teller machines (ATMs), ticketing, check-in machines, and interactive terminals
• Consumer terminal equipment: Includes devices with interactive capabilities for electronic communications, accessing audiovisual media, and e-readers
• Electronic communications: Ensures accessibility in communication services
• Audiovisual media access: Addresses accessibility requirements for media consumption
• Transport services: Covers websites, mobile applications, e-tickets, and informational screens related to transport
• Banking services: Requires accessible digital banking platforms
• E-books and dedicated software: Mandates inclusivity in digital reading materials and associated software
• E-commerce: Focuses on accessible online shopping experiences

Additionally, the regulations pertain to emergency communication through the European emergency number “112,” ensuring accessibility in urgent situations.

Exceptions

• Pre-recorded time-based media and office file formats: Does not apply to content published before 28 June 2025
• Online maps and mapping services: Excludes those with essential information accessible digitally
• Navigational maps: Excludes those not provided in accessible digital formats
• Third-party content: Does not apply to content not controlled by the economic operator
• Archived content: Exempts content that has not been updated or edited after the specified date

Fines and penalties

Fines for non-compliance are imposed, though the exact amount is not predetermined and is instead decided by the market authority. The authority takes into account several factors when determining the fine, such as the nature and extent of the obligation, the company’s ability to pay, and other relevant considerations. As a result, larger companies with more serious and numerous issues face higher fines. Additionally, discrimination risks are taken into account, as individuals may file lawsuits under the Equal Opportunities (Persons with Disability) Act, further increasing the potential for legal and financial consequences.

Reporting

Malta follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

This statement must be publicly available on their websites and provide clear information on the accessibility status of their digital services, such as whether they meet the required standards or outline existing accessibility issues. The statement should also detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation. Additionally, the accessibility statement must specify how users can report accessibility problems and request assistance, ensuring that organizations remain accountable and transparent in their commitment to accessible digital experiences.

For the latest and most accurate information on digital accessibility requirements, please refer to the official documentation provided by the Maltese government.