Netherlands

The Commodities Act Decree on Accessibility Requirements mandates digital accessibility for people with disabilities in the Netherlands and is overseen by the Minister of Health, Welfare and Sport.  

What it includes

• Consumer computer hardware systems
• Self-service terminals: payment, automated teller, ticketing, check-in machines
• Interactive consumer terminal equipment for:

• Electronic communications
• Audiovisual media access
• E-readers
• Electronic communications
• Audiovisual media access
• Transport services (websites, mobile apps, e-tickets, informational screens)
• Banking services
• E-books
• Dedicated software
• E-commerce

As an additional point of consideration, regulations also apply to emergency communications with the European emergency number “112”.

Exceptions

The regulation excludes several categories of content. These exclusions cover pre-recorded time-based media and office file formats that were published before June 28, 2025. Additionally, online maps and mapping services are exempt, provided that essential information remains accessible digitally. This also extends to navigational maps. Content from third parties that is not under the control of the economic operator, as well as archived content that has not been updated or edited after the specified date, are also not subject to the regulation.

Fines and penalties

In the Netherlands, strict adherence to accessibility regulations is enforced to ensure equal access for all users. Non-compliance with these regulations may result in significant financial penalties for organizations that fail to meet the required standards. Such infringements fall under the fifth category of criminal offense, and the fine can amount to as much as 103,000 euros.

Reporting

The Netherlands follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

This statement must be publicly available on their websites and provide clear information on the accessibility status of their digital services, such as whether they meet the required standards or outline existing accessibility issues. The statement should also detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation. Additionally, the accessibility statement must specify how users can report accessibility problems and request assistance, ensuring that organizations remain accountable and transparent in their commitment to accessible digital experiences.

For the latest and most accurate information on digital accessibility requirements, please refer to the official documentation provided by the Netherlandish government.